Frequently Asked Questions
Everything you need to know about shopping at Sony World.
Are all products sold on Sony World genuine and under warranty?
Yes, every product we sell is 100% authentic and comes with a standard manufacturer's warranty. We are an authorized retailer, ensuring you receive genuine Sony technology and full service support.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. For premium items like large Bravia TVs, we offer specialized white-glove delivery which may take 5-7 business days to ensure safe handling and setup.
What is your return policy for electronics?
We offer a 14-day return policy for unopened items. If the product is defective upon arrival, please contact our support team within 48 hours for an immediate replacement or refund.
Can I track my shipment in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for high-value purchases.
Do you offer technical support for product setup?
Yes, Sony World provides complimentary remote technical support for all customers. For complex home theater or camera setups, you can also book a professional installation service through our website.